How we work

In a world where consumers increasingly differentiate brands by the service they receive, Accelerator helps organisations boost their customer service reputation and deliver long-lasting and tangible business results.

We help businesses transform their external and internal service levels with a bespoke range of training & development, consultancy and research solutions that yield long-lasting, and demonstrable results.

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Training & Development

Our Training & Development courses include a range of totally unique, fully flexible training solutions.

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Consultancy

At Accelerator, we believe effective development of people develops and secures the future viability of your business.

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Research

We use a range of strategies to gather valuable information that we then use to create detailed, insightful and, above all, effective improvement strategies.

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Accelerator helped us develop and implement a new service style and ‘Moments of Truth’ that we now fully embrace across the business.

Jacqueline Regan, People Director
The Gym Group plc

Over the last 5 years we have partnered with Accelerator to deliver significant cultural and organisational improvements across the Berkeley Group.

Andrew Saunders Davies, Chairman at Berkeley Homes Oxford and Chiltern and Berkeley Homes Western

Accelerator Solutions delivered fantastic Customer Service training to the whole organisation as part of our Good to Great transformation program.

Avis Rhodes, Head of Customer Services
East Thames Group

Take our Service Culture Challenge

Trust is hard to measure. How can you tell if your customers really have faith in you and the services you provide? Take our Service Culture Challenge to see where (or if!) you need to improve...


Our work

Since Accelerator was founded in 2000, we have worked with over 400 UK and international
organisations, helping provide valuable insights, develop people and bring pace to change.
Current and recent clients operate in a wide range of sectors:



The Gym

The Gym Group was a pioneer for low-cost, no-contract gyms in the UK. In a fast growing sector, it was essential that the offering moved from a low-cost emphasis towards a service-focused proposition.

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  • Staff LocationsOver 1,000 staff trained in 90+ locations
  • Net Promoter ScoreNet Promoter Score (NPS) increased to +63.6
  • Members200,000 more members post-training

Partners & Affiliations

Awards

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