Customer and employee expectations have been reset. Great leadership and service have never been more critical. The cost of doing nothing could be high. Will you seize the opportunity to take the lead?

Our training, leadership development, customer experience and research services can help you energise change, understand what's important to staff and customers and move forward positively.  We help ensure that your team are re-engaged back in the business, delivering what’s important to your customers, resolving issues with confidence and getting the direction, support and recognition they need.

We work in person where appropriate, or via fully interactive virtual sessions, as well as offering phone or video-based coaching, tailored online webinars, online and video-based staff/customer surveys and virtual facilitation/consultancy services.

Whatever is needed, our experienced team of experts is available to help. Please call on +44 (0)845 260 6886 or use the contact form if you’d like to talk about how our services could help your business take the lead. 

How we help

In a world where people increasingly differentiate brands by the 'human factors' of service, Accelerator helps organisations build confident leadership, improve the customer experience and deliver long-lasting and tangible business results.

We do this through a bespoke range of training & development, consultancy and research solutions that help bring pace to change.

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Training & Development

Our Training & Development courses include a range of totally unique, fully flexible training solutions.

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At Accelerator, we believe effective development of people develops and secures the future viability of your business.

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We use a range of strategies to gather valuable information that we then use to create detailed, insightful and, above all, effective improvement strategies.

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Take our Service Culture Challenge

Trust is hard to measure. How can you tell if your customers really have faith in you and the services you provide? Take our Service Culture Challenge to see where (or if!) you need to improve...

Our work

Since Accelerator was founded in 2000, we have worked with over 400 UK and international
organisations, helping provide valuable insights, develop people and bring pace to change.
Current and recent clients operate in a wide range of sectors:

The Gym Group

The Gym Group was a pioneer for low-cost, no-contract gyms in the UK. In a fast growing sector, it was essential that the offering moved from a low-cost emphasis towards a service-focused proposition.

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  • Staff LocationsOver 1,000 staff trained in 90+ locations
  • Net Promoter ScoreNet Promoter Score (NPS) increased to +63.6
  • Members200,000 more members post-training



Partners & Affiliations


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