IIC Ambassador Award

Become remarkable with the Investor in Customers (IIC) Ambassador Award.

What is the IIC Ambassador award?

Develop individual customer experience practitioners and reward their achievement with an industry-recognised award, based on the successful four-point IIC Customer Experience (CX) methodology.

Taught and accredited by experts, the new Ambassador award is delivered by specialist customer experience agency, Investor in Customers, and award-winning training and development providers, Accelerator Solutions.

The training package includes full online training and support materials, feedback report, IIC Award certificate and digital badge.

We have open programmes available at £695 plus VAT per participant. You can book a place on our open programmes or find more details about the award on the IIC Ambassador website.


Employee benefits include:

- Developing new skills and enhancing existing ones
- Gaining an industry-recognised, transferable customer experience award
- Contributing towards your overall organisational customer experience excellence.

Organisation benefits include:

- Demonstrating customer focus to the outside world
- Helping improve organisational IIC accreditation
- Raising the profile of customer experience throughout your organisation.

Click here to visit & download a brochure at iicambassador.com

Former IIC Ambassador Award delegate feedback


“I found the programme to be insightful and the knowledge gained will help me to enhance communications and customer experience.”

KH - Customer Engagement Manager


“I would advise any company who may be looking to really enhance the importance of Customer Experience (CX) and drive client retention, to put their staff through this brilliant course. I feel it has really enhanced my team’s customer experience knowledge and will certainly help them in becoming true ambassadors in our strive to drive the importance of Customer Experience throughout the company. Once again, Investor in Customers (IIC), in partnership with Accelerator Solutions, show they understand the marketplace and what true Customer Experience is all about.”

Paul Oxley, RSSB


“I found the IIC Ambassador programme very helpful in refreshing and adding to my customer experience skills. The programme is well thought out and the fact that the different modules are delivered with plenty of time between them means there is ample time for reflection. I would not hesitate to recommend the training to anyone who has interactions with both external and internal customers. 10/10.”

DP - Director

 Not what you’re looking for? Contact us for bespoke options or take a look at our case studies to see how we have helped others.

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