Who we are

Founded in 2000 to help organisations become market leaders through improved customer service, we quickly learned that improved results come from positive experiences. That means training staff to really connect with customers and build trust.

We also know that a strong service culture stems from effective leadership, so we give managers the skills and confidence they need to fulfil their critical role and deliver the service vision.

Supporting Accelerator’s Training & Development team, our in-house Research team helps clients gain valuable insight from customers, staff and other stakeholders to drive changes that create a positive impact.

We put your staff firmly at the centre of your success by giving them new skills and, most importantly, new confidence.

 

How we work


Accelerator - Bringing Pace to Change

Our business proposition in one minute.

Henry Hopkins
Director, Accelerator Solutions

We know that a strong service culture stems from effective leadership and management, so we give managers the tools they need to do their jobs to the highest customer-service standards.

Since 2000

Help business become recognised leaders through their customer service reputation

Training & Development Research Consultancy

UK & International delivery

London Bristol Manchester Stirling

Worked with over 300 clients

Our Values

Ambition

Ambition

Trust

Trust

Enthusiasm

Enthusiasm

Flexibility

Flexibility

Professionalism

Professionalism

 

 

Our Training & Development teams identify areas for improvement, while our research team offer valuable insights and suggestions to create a positive impact on your business.

 

 

We put your staff firmly at the centre of your success by giving them new skills and, most importantly, new confidence.

 

 

 

Meet the team

 

Interested? We'd love to have a chat Get in contact