Founded in 2000 to help organisations become market leaders through improved customer service, we quickly learned that improved results come from positive experiences. That means training staff to really connect with customers and build trust.
We also know that a strong service culture stems from effective leadership, so we give managers the skills and confidence they need to fulfil their critical role and deliver the service vision.
Supporting Accelerator’s Training & Development team, our in-house Research team helps clients gain valuable insight from their customers, staff and other stakeholders to drive changes that create a positive impact.
We put your people firmly at the centre of your success by giving them new skills and, most importantly, new confidence.
We know that a strong service culture stems from effective leadership and management, so we give managers the tools they need to do their jobs to the highest customer-service standards.
Since 2000
Help business become recognised leaders through their customer service reputation
Training & Development Research Consultancy
UK & International delivery
Available in multiple locations
Worked with over 400 clients
St Magnus House
3 Lower Thames Street
London EC3R 6HD