TURNING SERVICE VISION INTO REALITY USING EXTERNAL PROVIDERS
Do you have external providers delivering service on your behalf to your customers?
It makes commercial sense for a lot of organisations. But how about the customer experience? How can you ensure that others understand and deliver YOUR service culture?
We’ve helped companies in a range of industries deal with this exact problem, ranging from housing associations and water companies to gyms and furniture retailers.
In all these examples, we’ve found that, to deliver a great customer experience, service partners must have:
CLARITY - are they clear on your customer service vision, proposition, and style?
CONSISTENCY - is everyone associated with your service delivery singing off the same hymn sheet?
CONFIDENCE - do all your employees and subcontractors have the skills and confidence to deliver this?
If this resonates with you and you need help turning your service vision into reality, please get in touch!
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