ResearchOur Research solutions are all about helping you make the right decisions - turning data and information into insight and action. We help you understand what will make a real, positive difference to the way you do business – now and into the future.
We gather feedback from customers, employees and other stakeholders, using a range of methodologies (in compliance with the Market Research Society Code of Conduct) to create detailed, insightful and, above all, effective improvement strategies. We get into the ‘why’ as well as the ‘what’, ensuring that our recommendations for action are based on human factors rather than just scores and statistics. We give you valuable insight, provide crucial decision support and help you turn insights into action.
Customer insightsEmployee Engagement
The programme supports our commitment to continuous improvement and maintaining the very best relationships with our partners.
Back in 2012, the perception of customer service within the home building sector was at a low point and Berkeley Group wanted to change this.
Hitachi Rail wanted improved clarity around its service quality and brand perception from customers, suppliers, influencers and other stakeholders in the UK and across Europe.
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