ResearchWe help clients truly understand their key audiences internally and externally and manage their reputation across business-to-business environments.
Our Research solutions are all about helping you make the right decisions - turning data and information into insight and action. We help you understand what will make a real, positive difference to the way you do business – now and into the future.
Stakeholder & Reputation ResearchEmployee Experience & EngagementCustomer InsightsCommunication Audit & Customer Service Call AnalysisBehavioural Research
The programme supports our commitment to continuous improvement and maintaining the very best relationships with our partners.
The perception of customer service within the home building sector was at a low point and Berkeley Group wanted to change this. For Berkeley, a good NPS score wasn’t enough, they wanted to excel.
Hitachi Rail wanted improved clarity around its service quality and brand perception from customers, suppliers, influencers and other stakeholders in the UK and across Europe.
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