Our Customer Insights solutions are all about helping you make the right decisions - turning data and information into insight and action. We help you understand what will make a real, positive difference to the way you do business – now and into the future.
We gather feedback from customers, using a range of methodologies (in compliance with the Market Research Society Code of Conduct) to create detailed, insightful and, above all, effective improvement strategies. We get into the ‘why’ as well as the ‘what’, ensuring that our recommendations for action are based on human factors rather than just scores and statistics. We give you valuable insight, provide crucial decision support and help you turn insights into action.
Our Customer Insights bring independence and objectivity to finding out what will make a real, positive difference for your customers.
We understand your organisation’s context, vision, and culture so we ask all the right questions. We gather a mixture of qualitative and quantitative data bespoke to the context of your survey, be it from your suppliers, governmental bodies or customers of your competitors. We use a range of face-to-face interviews, virtual interviews, online surveys and facilitated discussion groups.
Our findings can help you understand: What is important to your customers; How you are performing with your customers; How your performance sits within the market; The future – likeliness of referrals; your customers’ hopes, plans and needs; and more.
Not what you’re looking for? Contact us for bespoke options or take a look at our case studies to see how we have helped others.
St Magnus House
3 Lower Thames Street
London EC3R 6HD