Meet the Team

Want to find out more about some of our experts? Click the links below to meet them.

Want to hear from them in person? Many of our experienced team members regularly speak at industry-leading conferences, workshops and other events. If you want to book us to speak at your event we’d be delighted to hear from you. Please get in touch here.

Meet the team

Heidi Daniell
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Heidi Daniell

Heidi Daniell

Before founding Accelerator alongside Henry in 2000, Heidi gained extensive experience in training and development in a variety of senior management roles. A regular conference speaker, Heidi is particularly skilled in developing potential and bringing out the very best in leaders.

Henry Hopkins
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Henry Hopkins

Henry Hopkins

Henry founded Accelerator with Heidi in 2000 after a successful career in senior management for companies like Sony, Lex and Hertz. Henry fully understands the critical factors in delivering service leadership in a business-to-business environment and has led many successful projects and programmes at Accelerator.

Alena Weaver
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Alena Weaver

Alena Weaver

Alena joined Accelerator in 2012 and is now responsible for managing a number of primarily B2B research projects. Her background is management of data, information and research within the private and public sectors, covering banking, property and business development.

Over the past few years she has also project-managed company quality management systems (ISO 9001, Customer First and Matrix) with the aim of improving customer service, products and services.

Outside of work, Alena enjoys pilates, volunteering at a wild life sanctuary and exploring the countryside.

Angela Gibbins
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Angela Gibbins

Angela Gibbins

Coming from a background in retail, distribution, marketing and logistics Angela is experienced in delivering training that is immediately practical and relevant. She has worked with front-line service ambassadors and in corporate head office environments on everything from operational regulatory training to department teambuilding. In fact, her focus for some time was on how not to blow up trucks and airplanes.

As an accredited MBTI and Insights Discovery practitioner Angela enjoys working with individuals to explore their potential and develop strategies for improving their interactions with people.

Ann-Marie Barker
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Ann-Marie Barker

Ann-Marie Barker

An insight professional with over 20 years’ experience, Ann Marie joined Accelerator in 2014, bringing her project management skills, extensive knowledge of research best practice and passion for customer satisfaction to the team.

Nina Maan
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Nina Maan

Nina Maan

Nina is a professional, highly capable training consultant with excellent communication skills, determined to help people make a positive impact in their work. She brings a ‘can do’ approach to her facilitation style and encourages participants to be proactive and enthusiastic in overcoming the challenges they meet.

Nina has a background in retail, travel and call centres, covering both private and public sectors. Her areas of expertise include designing and delivering customer service, communication, diversity and people management training programmes. She also has much experience in the field of employee engagement and change management.

Nina uses her diverse background to bring training to life, making it easy for her to relate to others, bringing fun, relevancy and interest. Through her commitment to training and development, she recently won a UK Customer Service Training Award.

Steve Farmer
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Steve Farmer

Steve Farmer

Steve brings a wide breadth of experience from a background in Leisure & Hospitality, Financial Services and the Automotive Industry – for both B2B and Retail. Progressing quickly in the early part of his career into managing sales teams, then having direct responsibility for managing and leading training functions and training teams, he has real operational experience and can demonstrate empathy when working with both management and front line audiences.

Main areas of expertise include supporting culture change through challenging and developing senior leadership and front line managerial teams, designing and delivering programmes for communication skills, customer service and sales for all levels of employees.

Steve gets real motivation from stimulating people to think differently, behave differently and from adding real value to our clients business/organisational performance.

Richard Harvey
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Richard Harvey

Richard Harvey

Before joining Accelerator in 2007 Richard worked in Organisation Development at Marks and Spencer following a store-based career in financial and operations management. Richard has an MBA and combines his business knowledge and functional management experience with a warm and engaging interpersonal style, making him a highly credible development consultant, facilitator, trainer and coach who can put work in a practical business context. He has been a qualified Emotional Intelligence Practitioner for more than 12 years and more recently a certified practitioner for a range of personality profiling tools from Lumina Learning.

Anwar Shah
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Anwar Shah

Anwar Shah

Anwer Shah specialises in business strategy and research, with significant previous experience at Sony, Capgemini and Barclays Plc, where he was Strategy Director. Anwer leads consultancy and insights programmes for a number of our clients in financial, transport and energy sectors.

Jane Riley
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Jane Riley

Jane Riley

Jane began her commercial career at American Express, working in many of the head office functions before moving into the management training and development area, covering Europe, Middle East and Africa. She then moved to Franklin Covey as a training and development consultant, working with a wide variety of companies in service-critical sectors.

More recently, she has led training projects with particular focus on communication skills, MBTI, contact centre telephone handling, as well as personal impact and confidence building. Jane is a qualified Master Practitioner in Neuro-linguistic Programming (NLP).

Kate Byers
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Kate Byers

Kate Byers

Kate came to training in 2008 following a 15-year career as an actor working in theatre, film, television, radio and audio-books. She has used her background to good effect in bringing to life subjects such as Personal Impact, Communicating with Confidence, Presentation Skills, Customer Care and Managing Difficult Relationships.

Kate is now a seasoned coach and trainer, joining the Accelerator team in 2013. She is involved with clients from design to delivery, across a range of programmes such as leadership, customer service and team development. She is able to put participants at ease and is motivated by the confidence gained in people when they are able to flex their personal style in a range of situations.

Lottie Skuthe-Cook
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Lottie Skuthe-Cook

Lottie Skuthe-Cook

Lottie is passionate about all things training, coaching, sales management, quality and customer service. She draws on almost 20 years’ experience with large multi-national organisations such as Regus PLC where she held director roles responsible for quality and standards, business development, sales and operations.

Fluent in English, German and Swedish and a qualified NLP Master Practitioner and Coach, Lottie has delivered training courses on subjects such as customer focus and emotional intelligence right across Europe. An experienced executive coach, she thrives equally on a one-to-one basis and working with large teams.

A judge at the UK National Customer Service Awards and a member of the ICF (International Coach Federation) and ICS (Institute of Customer Service), Lottie has a proven track record in effecting personal, organisational and professional change for clients in sectors such as manufacturing, IT and Logistics.

Phil Higgins
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Phil Higgins

Phil Higgins

Phil is a trainer, facilitator and coach with 25 years of commercial experience to draw on. He has worked with teams at all levels from graduates through to senior executives.

He has designed and delivered bespoke development solutions including customer service training and experiential team development.

He is able to create a safe learning environment in which learners can be stimulated to take action and implement behavioural change back in the workplace.

Jock Andrews
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Jock Andrews

Jock Andrews

Jock has been working with teams and leaders to enhance their effective communication skills for over 25 years.

Coming from a project management background in the engineering sector, he has a rich experience of designing and delivering development training programmes that shift the way organisations relate to their staff and impact upon their clients.

His work with every level within the public, private and charity sectors has encompassed all areas of behavioural development, particularly around self- awareness and self-belief, and managing personal resourcefulness in the face of ever-increasing change and uncertainty.

He has a particular insight for helping individuals fulfil their potential and facilitating organisational change that supports and champions this.

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