Our work

Since Accelerator launched in 2000, we’ve had the pleasure of working with over 400 UK and international organisations, helping provide valuable insights, develop people and bring pace to change.

Current and recent clients operate in a wide range of sectors:

Automotive Construction & Property Education Environmental Services Facilities Management Financial Services Healthcare Hospitality, Leisure & Tourism Industrial Products & Services Industry Bodies Manufacturing Marketing Services Pharmaceutical Public Services Retail & Wholesale Social Housing Technology & Telecoms Transport Utilities & Energy

The Gym Group

The Gym Group was a pioneer for low-cost, no-contract gyms in the UK. In a fast growing sector, it was essential that the offering moved from a low-cost emphasis towards a service-focused proposition.

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  • Staff LocationsOver 1,000 staff trained in 90+ locations
  • Net Promoter ScoreNet Promoter Score (NPS) increased to +63.6
  • Members200,000 more members post-training
  • Home Check MarkThe 1st home builder to achieve Service Mark accreditation
  • Customer FocusBest Customer Focus 2016 UK Customer Satisfaction Awards
  • Thumbs UpNPS Score ranks alongside world-class brands Apple and First Direct

Berkeley Group

Back in 2012, the perception of customer service within the home building sector was at a low point and Berkeley Group wanted to change this.

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East Thames Group

In 2014 Customer Satisfaction was at an all-time low of 19.7% at East Thames Group and a high volume of complaints were taking over 12 months to close.

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  • Compensation DownCompensation down from £103k to £36k
  • Administration DownCost of administrating complaints down from £90k to £0
  • Complaints DownComplaints reduced by 88% (from 945 to 112)
  • Administration DownWorldwide delivery of customer service and service leadership training
  • Staff LocationsTraining delivered in 9 different languages
  • MembersAfter training, 100% of participants felt more confident in dealing with challenging customer service situations


At the end of 2016 Allergan, a worldwide pharmaceutical company, recognised that its customer service approach was inconsistent across all of the business as well as within the business itself.

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Welsh Water

In a sector that is all about reputation, Welsh Water aspires to be the most trusted provider of essential services, have the highest percentage of supporters amongst their customers and of pride amongst their colleagues.

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  • Staff LocationsTraining delivered across Wales
  • MembersTraining delivered to over 1,200 contractors
  • Thumbs Up2017 compliments are more than 2015 & 2016 together
  • MembersPartnered for 5 years
  • Customer FocusDrives customer responsiveness and collaboration
  • Net Promoter ScoreDelivers measurable annual NPS business KPI

Hitachi Rail

Hitachi Rail wanted improved clarity around its service quality and brand perception from customers, suppliers, influencers and other stakeholders in the UK and across Europe.

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