Our work
Since Accelerator launched in 2000, we’ve had the pleasure of working with over 400 UK and international organisations, helping provide valuable insights, develop people and bring pace to change.
Current and recent clients operate in a wide range of sectors:
Advisory & Development Services Automotive Construction & Property Education Environmental Services Facilities Management Financial Services Healthcare Hospitality, Leisure & Tourism Industrial Products & Services Industry Bodies Manufacturing Marketing Services Pharmaceutical Public Services Retail & Wholesale Social Housing Technology & Telecoms Transport Utilities & Energy
British International Investment Plc
Frontier Economics
GamCare
Institute of Fiscal Studies
Investor in Customers (IIC)
Vistage International
Cox Automotive
The Motor Ombudsman
Toyota Motor Manufacturing
Vodafone Automotive
Berkeley Group
EKFB
FirstPort
Fora Space
Foxtons
Grainger
Landmark
LendLease
SafeMove (Yorkshire Water)
Benenden School
Bournemouth University
Cambridge English Language Assessment
City, University of London
IDP Connect
Swansea University
ALS Life Sciences
Restore Group
SGS
Wildlife Conservation Society
HomeGround
JPC by Samsic
NG Bailey
British International Investment Plc
Cabot Credit Management
Just
Prepay Solutions
Schroders Personal Wealth
Biotronik
Birchgrove
GamCare
Sovereign Health Care
Spire Healthcare
Synlab
Alexandra Palace
Battersea Power Station Development Company
Heritage Venues
London Marathon Events
The Gym Group
The Travel Network Group
Knauf Insulation
Saint Gobain Weber
Zehnder Group UK
Association of Investment Companies (AIC)
Health and Care Professions Council (HCPC)
Recruitment & Employment Confederation (REC)
The Motor Ombudsman
AESSEAL
Berry BPI
Grundfos Pumps
Nestlé Professional
Waterloo Air Products
Aimia
Gold Key Media
Interel
Nectar Loyalty
PH Media Group
Spektrix
Allergan
Eli Lilly and Company
Fresenius Kabi
Pfizer
Dorset County Council
Hampshire County Council
Lichfield District Council
UK Parliament
Asahi UK
Carpetright
Deckers Brands
Hammonds
PizzaExpress
Wolverine Europe
L & Q Group
Notting Hill Genesis
Saffron Housing Trust
Shepherds Bush Housing Group
Thirteen Group
Biotronik
Cybertill
Flomatik
Interphone
VocaLink
Angel Trains
Go-Ahead Group
Hitachi Rail
HS2
Siemens Mobility
Southeastern
IMServ
tRIIO
Welsh Water
Yorkshire Water (SafeMove)
The Gym Group was a pioneer for low-cost, no-contract gyms in the UK. In a fast growing sector, it was essential that the offering moved from a low-cost emphasis towards a service-focused proposition.
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Over 1,000 staff trained in 90+ locations- Net Promoter Score (NPS) increased to +63.6
- 200,000 more members post-training
- The 1st home builder to achieve Service Mark accreditation
- Best Customer Focus 2016 UK Customer Satisfaction Awards
- NPS Score ranks alongside world-class brands Apple and First Direct
Back in 2012, the perception of customer service within the home building sector was at a low point and Berkeley Group wanted to change this.
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In 2014 Customer Satisfaction was at an all-time low of 19.7% at East Thames Group and a high volume of complaints were taking over 12 months to close.
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- Compensation down from £103k to £36k
- Cost of administrating complaints down from £90k to £0
- Complaints reduced by 88% (from 945 to 112)
- Worldwide delivery of customer service and service leadership training
- Training delivered in 9 different languages
- After training, 100% of participants felt more confident in dealing with challenging customer service situations
At the end of 2016 Allergan, a worldwide pharmaceutical company, recognised that its customer service approach was inconsistent across all of the business as well as within the business itself.
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In a sector that is all about reputation, Welsh Water aspires to be the most trusted provider of essential services, have the highest percentage of supporters amongst their customers and of pride amongst their colleagues.
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- Training delivered across Wales
- Training delivered to over 1,200 contractors
- 2017 compliments are more than 2015 & 2016 together
- Partnered for 5 years
- Drives customer responsiveness and collaboration
- Delivers measurable annual NPS business KPI
Hitachi Rail wanted improved clarity around its service quality and brand perception from customers, suppliers, influencers and other stakeholders in the UK and across Europe.
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