Our work
Since Accelerator launched in 2000, we’ve had the pleasure of working with over 400 UK and international organisations, helping provide valuable insights, develop people and bring pace to change.
Current and recent clients operate in a wide range of sectors:
Advisory & Development Services Automotive Construction & Property Education Environmental Services Facilities Management Financial Services Healthcare Hospitality, Leisure & Tourism Industrial Products & Services Industry Bodies Manufacturing Marketing Services Pharmaceutical Public Services Retail & Wholesale Social Housing Technology & Telecoms Transport Utilities & Energy
CDC Group
Frontier Economics
Institute of Fiscal Studies
Investor in Customers (IIC)
Vistage International
Cox Automotive
The Motor Ombudsman
Toyota Motor Manufacturing
Vodafone Automotive
Berkeley Group
FirstPort
Fora
Foxtons
Grainger
Kier Group
Landmark
LendLease
Bournemouth University
Cambridge English Language Assessment
City, University of London
IDP Connect
Nationwide ETS
Swansea University
ALS Life Sciences
Restore Group
SGS
Cabot Credit Management
CDC Group
Just
Orbit Debt Collections
Prepay Solutions
The Ingenious Group
Biotronik
Doro
Royal United Hospitals Bath NHS Foundation Trust
Simplyhealth
Battersea Power Station Development Company
Bourne Leisure
Heritage Venues
London Marathon Events
Premier Travel
The Gym Group
The Travel Network Group
Knauf Insulation
Saint Gobain Weber
Zehnder Group UK
Association of Investment Companies (AIC)
Health and Care Professions Council (HCPC)
Recruitment & Employment Confederation (REC)
The Motor Ombudsman
AESSEAL
Berry BPI
Grundfos Pumps
Nestlé Professional
Sibelco Europe
Waterloo Air Products
Aimia
Gold Key Media
Nectar Loyalty
PH Media Group
Spektrix
Allergan
Eli Lilly and Company
Fresenius Kabi
Pfizer
Dorset County Council
Hampshire County Council
UK Parliament
YPO
Asahi
Carpetright
Deckers Brands
PizzaExpress
Wolverine Europe
Ekaya Housing Association
L & Q Group
Notting Hill Genesis
Saffron Housing Trust
Settle Group
Shepherds Bush Housing Group
Thirteen Group
Biotronik
Cybertill
Flomatik
Interphone Ltd
VocaLink
Angel Trains Ltd
Go-Ahead Group
Hitachi Rail
Siemens Mobility
Tristar Worldwide
ENGIE Power Limited
IMServ
Nationwide ETS
Sibelco Europe
Siemens Protection Devices
tRIIO
Welsh Water
The Gym Group was a pioneer for low-cost, no-contract gyms in the UK. In a fast growing sector, it was essential that the offering moved from a low-cost emphasis towards a service-focused proposition.
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Over 1,000 staff trained in 90+ locations- Net Promoter Score (NPS) increased to +63.6
- 200,000 more members post-training
- The 1st home builder to achieve Service Mark accreditation
- Best Customer Focus 2016 UK Customer Satisfaction Awards
- NPS Score ranks alongside world-class brands Apple and First Direct
Back in 2012, the perception of customer service within the home building sector was at a low point and Berkeley Group wanted to change this.
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In 2014 Customer Satisfaction was at an all-time low of 19.7% at East Thames Group and a high volume of complaints were taking over 12 months to close.
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- Compensation down from £103k to £36k
- Cost of administrating complaints down from £90k to £0
- Complaints reduced by 88% (from 945 to 112)
- Worldwide delivery of customer service and service leadership training
- Training delivered in 9 different languages
- After training, 100% of participants felt more confident in dealing with challenging customer service situations
At the end of 2016 Allergan, a worldwide pharmaceutical company, recognised that its customer service approach was inconsistent across all of the business as well as within the business itself.
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In a sector that is all about reputation, Welsh Water aspires to be the most trusted provider of essential services, have the highest percentage of supporters amongst their customers and of pride amongst their colleagues.
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- Training delivered across Wales
- Training delivered to over 1,200 contractors
- 2017 compliments are more than 2015 & 2016 together
- Partnered for 5 years
- Drives customer responsiveness and collaboration
- Delivers measurable annual NPS business KPI
Hitachi Rail wanted improved clarity around its service quality and brand perception from customers, suppliers, influencers and other stakeholders in the UK and across Europe.
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