Since Accelerator launched in 2000, we’ve had the pleasure of working with over 400 UK and international organisations, helping provide valuable insights, develop people and bring pace to change.
Current and recent clients operate in a wide range of sectors:
The Gym Group was a pioneer for low-cost, no-contract gyms in the UK. In a fast growing sector, it was essential that the offering moved from a low-cost emphasis towards a service-focused proposition.
Back in 2012, the perception of customer service within the home building sector was at a low point and Berkeley Group wanted to change this.
In 2014 Customer Satisfaction was at an all-time low of 19.7% at East Thames Group and a high volume of complaints were taking over 12 months to close.
In a sector that is all about reputation, Welsh Water aspires to be the most trusted provider of essential services, have the highest percentage of supporters amongst their customers and of pride amongst their colleagues.
Hitachi Rail wanted improved clarity around its service quality and brand perception from customers, suppliers, influencers and other stakeholders in the UK and across Europe.
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