Customers are now 29% more likely to leave feedback – good or bad – than before the pandemic (Feefo). Roughly half of UK customers say they will switch suppliers after just one bad experience and for multiple disappointments this number rockets to 80% (Zendesk). Customers expect considerably better experiences compared to pre-pandemic times. Organisations that continue to blame Covid for poor customer experience will lose business to competitors who have been able to transform their service to match customer expectations. 
We have delivered high-impact customer service training to a wide range of businesses such as Foxtons, The Gym Group, Berkeley Group, Welsh Water and Hammonds. What are your current customer service reviews and scores like? Are you thinking about a companywide upskill in customer service delivery? 
Please contact us to discuss how we can help you: 
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