Customer expectation is increasing pressure on businesses to put service back at the heart of decision making. Join us in this interactive workshop to learn how to create a thriving service culture, against a backdrop of hybrid working, supply chain challenges and skills shortages. Feel confident & inspired for the year ahead.
In this workshop, you will:-
- Identify areas of focus for your service culture
- learn how to improve customer loyalty and how to measure success
- Feel more confident & inspired to shape your customer strategy for 2022
The workshop will be a blend of presentation, case studies and active participation in facilitated break out rooms.
Why attend?
- Connect with peers from other industries
- Learn top tips on how to build a customer first led culture
- Feel more confident & inspired for the year ahead
Who should attend?
Senior decisions makers in Customer Experience, HR, Operations, Learning & Development, Business Transformation, Sales & Marketing
