Our co-founder Henry Hopkins features on Episode 74 of The Leadership Enigma podcast. Hosted by the esteemed Adam Pacifico, in this episode, you will learn:-
1. How you must carefully decide what your service is and is not
2. If you can delight your customers all the time versus the need to deliver consistently whilst occasionally delighting customers along the way?
3. To have the correct listening systems in place in order to hear and action the customer 'moments of truth'
Henry also outlines the three critical ingredients for creating customer trust; clarity, consistency and confidence.
Driving a real service culture will require every single person within your organisation to be aligned and committed. Listen to this gem of an episode here.
