Accelerator and PCA are delighted to announce the results of the Accelerator PCA Showcase Awards 2020, where the overall winners are Doro Care UK, Deckers Europe and Anchor Hanover. In addition, FirstPort, Fora Space and Landmark Space were also commended for their very convincing entries.    

The Accelerator PCA Showcase Awards celebrate organisations in any sector or industry for their remarkable efforts and innovation in customer service, employee wellbeing and leadership during the challenges of the pandemic in 2020.

Submissions came from organisations representing a wide range of industries and sectors that reflected resilience, adaptability and delivering excellence against the odds, both internally and externally, in these uncertain times.

“We are proud to showcase and celebrate the people and businesses who provided an overwhelming demonstration of going the extra mile to help their clients and employees make it through the uncertainties of the pandemic,” said Henry Hopkins, Founding Director at Accelerator. “Congratulations to all our winners and finalists for showing how it’s possible to drive positive outcomes though considered thought, innovation and resilience."

The Accelerator PCA Showcase Awards 2020 categories were:

  • Service Excellence During Crisis: Recognised companies and teams who continued to provide exceptional customer service in the context of pandemic challenges.
  • Employee Wellbeing: Recognised companies going the extra mile to help their employees during the pandemic, or those that inspired and supported their employees in new or remarkable ways.
  • Human-centred Leadership: Celebrated organisations that acted proactively at leadership level to give clear communication, demonstrated compassionate leadership through change and instilled confidence that the organisation will find its way through the crisis.

The full results are:

Category    Winner Commended Finalists
Service Excellence During Crisis Anchor Hanover
Doro Care UK

Deckers Europe
Fora Space
McDermott Will & Emery
NG Bailey


Employee Wellbeing Deckers Europe Fora Space
Landmark Space

Anchor Hanover
IMServ Europe
McDermott Will & Emery
Notting Hill Genesis
Siemens Mobility


Human-centred Leadership Anchor Hanover Fora Space Mastercard

 “These Awards provide a unique opportunity to celebrate what has been achieved over the past year, offering much-needed recognition and external validation. Well done to all finalists and winners,” said Joe Fredericks, PCA Founding Director and Chief Strategy Officer. “The initiative has been fully embraced and appreciated by both judges and entrants to be able to look back on 2020 positively”.

A panel of thirteen judges brought a wealth of knowledge and expertise in their respected categories:

Judging panel: Service Excellence During Crisis
Kim Leitch - Founder and Director, Customer Service Connect
David Bird - Chief Operating Officer, Biffa
Jackie Ducker - Head of Customer (Interim), Ordnance Survey
Charlie Swan - Founding Director, Chief Growth Officer, PCA
Henry Hopkins - Founding Director, Accelerator Solutions

Judging panel: Employee Wellbeing
Sue Liburd MBE - Executive Strategist, Mentor, Non-Executive Director, Human Capital Innovation Consultant
Sarah Burns MBE - Founder & Chair, Smart Works Reading
Joe Fredericks - Founding Director, Chief Strategy Officer, PCA
Alexandra Kuzmina - Senior Research Consultant, Accelerator Solutions

Judging panel: Human-centred Leadership
Adam Pacifico - Leadership author, podcast host, Chief Learning Officer, PCA
Lynne Copp - Founder and Managing Director, Worklife Company
Tracey Groves - CEO and Founder, Intelligent Ethics Limited
Heidi Daniell - Founding Director Accelerator Solutions

To view the list of winners and finalists, please go to


About Accelerator Solutions:
Accelerator is a training, development and research consultancy that help organisations build success through their service and leadership.  This involves training staff to build customer trust, as well as giving leaders the skills and confidence they need to deliver the business vision. To measure impact, Accelerator’s in-house Research team helps organisations gain insight from their customers, staff and other stakeholders to drive changes that make the difference.

About PCA:
PCA is an award-winning global specialist in immersive and experiential learning for leaders across levels, sectors and geographies. PCA uses experiential learning techniques to help professionals and organisations build their capabilities and confidence in order to achieve sustainable growth.

Accelerator Contact
Alexandra Kuzmina, Senior Research Consultant -

PCA Contact
Zara Green, Relationship Manager –

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