Angel Trains, one of Britain's leading train leasing companies, has re-appointed Accelerator to manage its Stakeholder Feedback Programme until 2021. The programme involves independent interviews with around 100 customers, suppliers and other key stakeholders, to help shape future strategy as well as ensuring that Angel Trains is delivering high service levels on a daily basis.
Angel Trains is the second largest private investor in the UK rail industry, investing over £5 billion in new rolling stock and refurbishment programmes since 1994. The company delivers its services through a team of almost 150 professionals based in London and Derby, supported by a wide range of suppliers and technical partners.
Alistair Donnelly, Head of Procurement and Supplier Management said ‘It's important Angel Trains places credible people in front of many of our key stakeholders. We have worked with the same team at Accelerator for over a decade, meaning that we understand the professional standards they work to. Rather than just managing a one-off project, Accelerator provides a rolling programme of interviews throughout each year with feedback in real time, together with reporting on longer-term trends and progress. In our industry, stakeholders can range from train operators, parent groups, maintenance suppliers, technical consultants and movements contractors and it is critical that we understand their challenges and how they perceive their relationship with Angel Trains. Capturing feedback on an annual basis and acting upon this immediately after the individual reports have been issued allows us to implement changes and improvements without delay and demonstrate to our stakeholders the value we place on their views.’
