We are very proud to say that Accelerator has been appointed by the House of Commons to deliver customer service training for over 2,200 staff. Piloting began in August and we're super-excited to kick off the full roll-out this month!
Putting the customer at the centre is one of the House’s strategic priorities. It has recently launched a compliments, complaints and comments (CCC) on-line system and aims to deliver cultural change around being open to customer feedback, learning lessons from it and improving services as a result.
To support this initiative, the House of Commons wanted a training partner who could deliver interactive, engaging and inspiring customer service training that could be adapted across the different teams. The training will be rolled out to all staff.
House of Commons Customer Director, Christopher Sear, said 'Accelerator submitted a high-quality response to a competitive tender process, including a mock training session during the shortlist stage. They understood the context, and showed an engaging style of training and innovation in the way they presented the final session. Accelerator’s track record in large-scale training was convincing, and their approach showed the level of flexibility and overall value we were looking for.’
Accelerator Director and Co-founder Heidi Daniell said 'We’re absolutely delighted to have won this significant contract and really look forward to helping the House of Commons teams make a service difference that customers appreciate.'
