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Recent
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GAP - Accelerating graduate success
Winning Insight
More ICS FirstImpressions taster session dates announced
Fit for Leadership in pole position |
| Economic downturn not all gloomy for training companies |
| Recovering retailers dominate UK customer service index |
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Fit For Leadership hits the mark
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| Google customer strategy crisis |
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Improving Customer Service
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MAP Success
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Exceptional trainer delivers great results
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Bringing pace to race
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| GAP - Accelerating graduate success |
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Accelerator’s Graduate Accelerator Programme, GAP, has proven itself to be a cost-effective integration and development programme for graduate intakes - building soft skills upon existing foundations of technical expertise.
“Soft skills are known to make 80% of the difference in career success, so it’s important that we instil the value of these skills in the graduate culture from the earliest opportunity,” says Naomi Kesterton, consultant at Accelerator.
The programme assesses each graduate’s current position on joining the company, at an intense Development Centre to kick off the project. Having identified areas for development, Accelerator formulates a ‘diet’ of modules to help the employee best reach their potential. “The assessment also provides valuable information to feed into one to one coaching sessions that challenge self-awareness – a vital part of any personal development journey,” Kesterton highlights.
A blend of highly participative work simulation exercises, interviews and assignments are all evaluated at regular intervals with feedback taking a pastoral approach. This helps to ensure that issues are flagged and targeted well before the graduate’s signing off from the programme.
The programme complements in-house job rotation schemes, and aligns with the competencies that each company regards as being paramount for their market sector. To find out more about the Graduate Accelerator Program, contact Heidi Daniell on 0845 260 6886.
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| Winning Insight |
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Accelerator has featured in Private Life, the magazine from private bank Arbuthnot Latham. The article explains the survey programme the company is currently undertaking:
"We have appointed Accelerator Solutions Limited as our independent research partners to manage the whole survey programme, including receiving survey responses, maintaining confidentiality and providing objective reporting in every quarter. They have a track record of managing confidential client feedback programmes for high value service-oriented businesses."
The full article is available to download here. |
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| More ICS FirstImpressions taster session dates announced |
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Accelerator have announced new dates for free taster sessions for ICS FirstImpressions™ training coming up in London on 6 July and 9 September 2010. The training is suitable for frontline staff interacting with clients face-to-face or via telephone, and caters for groups of eight upwards from the same company.
Successful participants gain a recognised award by the Institute of Customer Service and free individual membership for one year is included, guaranteeing independent recognition and support. To attend a taster session, you should express your interest here.
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| Fit for Leadership in pole position |
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 ‘A leadership course with a difference’ is just one of the quotes from delegates on the recent Accelerator Fit for Leadership programme. Another saw it as ‘A real, live example of what can be achieved by balancing health with mental and emotional well being’. Delegates felt that the different elements combined together to give a real focus on their own leadership development. John Collins, a director from Angel Trains, summed up the feeling of many when he said ‘It made me think and resonated with me more than any other course I have attended before’.
Then next programme dates are 29th April, 4th June and 22nd July 2010
To book your place call us on 0845 260 6886
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| Economic downturn not all gloomy for training companies |
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 Heidi Daniell, Director of Accelerator Solutions says that, despite the economic downturn, companies are still investing in training. ‘Companies are looking closely at cost and how the results will strategically impact their business’ Heidi said. ‘There’s a fine balance between those that seek fast results and those that appreciate that management training is a long term investment. In addition, off-site training is being requested by an increasing number of chief executives. There are no distractions, so they stay more focused and therefore the training is more beneficial’.
Read more of Heidi's article in the British Journal of Administrative Management
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| Recovering retailers dominate UK customer service index |
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On the back of strong Christmas trading, the retail sector has been hailed by British consumers as providing the best levels of customer service in the UK, according to the Institute of Customer Service. Read more...
www.customer-strategy.co.uk
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| 'Fit for Leadership' hits the mark |
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The first two pilot dates in February for Accelerator's new ‘Fit for Leadership' programme have been over-subscribed, with places now filling up for the March and April dates. The 1-day programme, a new initiative from Accelerator and Porsche Human Performance, helps business leaders build effective self-leadership through understanding the impact of body and mind on human performance. More information can be found on this website or by calling us on 0845 260 6886
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Google customer strategy crisis
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 Google is facing a customer backlash on two fronts, with controversy around its sponsored adlinks, and the decision to offer email-only support for its much vaunted Nexus One smartphones, combing to put pressure on the search engine giant to define its customer strategy. Read more...
www.customer-strategy.co.uk
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Improving Customer Service
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As a leading provider of ICS training programmes, Accelerator is well positioned to help you improve Customer Service. Delivery of our last programme saw the total of successful delegates on First Impressions pass the 200 milestone. The popularity of these programmes are ever increasing showing the great relevance in today's business environment. If you are interested in attending one of our taster sessions please contact dan@acceleratorsolutions.com
For more information on the ICS training programmes, please follow these links:
ICS First Impressions and ICS Service Management
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MAP success
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November saw a major manufacturing company launch their 8th Management Accelerator Programme (MAP). MAP is a long-term programme to develop future leaders, designed to run for 12 months or more. The results more than repay the investment and gives your company the leadership strength you desire. The company have already completed two programmes with over 50% of delegates achieving promotions and contributing to the business's overall success.
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Exceptional trainer delivers great results
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One of our training team recently delivered a series of ‘high performance' workshops for a large pharmaceuticals company in Europe. The programme is highly interactive and practical, and includes both Coaching and Managing modules. Feedback about the sessions was outstanding and our facilitator achieved an overall score of 97% for the two days. In the words of one of the delegates: "Exceptional trainer, enthusiastic. Patient and really professional. I suggest that everyone in the company has the chance to attend this workshop."
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Bringing Pace to Race!
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Lewis Hopkins ended his 2009 Porsche Carrera Cup GB season at Brands Hatch on 3/4 October with two points-scoring finishes, securing a place in the championship Top 10 in his first season. 20-year old Lewis, son of Accelerator director Henry Hopkins, has been part-backed by Porsche this season, as a winner of the inaugrual Carrera Cup Scholarship.
‘I can't believe the season's over already' said Lewis. ‘It's been a fantastic learning experience, my pace has increased throughout the season and I'm happy enough to finish inside the Top 10. I hope to have the chance to do another full season next year if we can secure the right backing'.
The 2010 Porsche Carrera Cup GB kicks off at Thruxton on April 3/4, alongside the British Touring Car Championship. More details can be found at www.lewishopkins.com.
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