Turn your customers into loyal advocates!
A recognised two-day training course, tailored especially for your company
Introducing ICS FirstImpressions
How will my organisation benefit?
- Two one-day workshops, plus a half-day assignment in the workplace
- Suitable for front-line service staff interacting face-to-face or via telephone
- For groups of eight upwards, from the same company
- Dealing with difficult customers
- Recognising the impact of verbal and non-verbal communication
- The 'you' factor
How will my organisation benefit?
- An improved customer experience through positive service behaviours
- A structured, visible programme of investment in your service staff
- A recognised award for use within personal development programmes
- Participants gain Individual membership of the ICS for a year, guaranteeing independent recognition and support
Come to our free half-day taster session...
Delivered by the UK's most popular ICS FirstImpressions training provider!
